Refund policy

Orders that are not custom made or sized are returnable for a full refund. Items returned are only accepted within 15 business days of receipt in their original condition and packaging. A refund will be applied to the method of payment used to make your purchase upon receipt and inspection of the returned item. Arete Adorned is not responsible for postage on returned items and has the right to refuse a return that has been worn or damaged, and will return the item at customer's expense, at a flat shipping rate of $10. Arete Adorned is not responsible for loss or damage of returned items, and we admonish customers to insure their return shipments to protect against loss or damage.

Purchases that are custom designed, sized or altered in any way from their original state are non refundable and non returnable. If, for some reason, you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will incur additional charges that will be quoted upon receipt and inspection of the item.

Merchandise that is not custom designed, including items in our “lifestyle line,” is guaranteed from breakage or stone loss for one year after purchase. The jeweler will inspect the merchandise for necessary repair. Repairs will be made to merchandise free of charge, provided it is within one year of purchase date and is the fault of Arete Adorned. Arete Adorned is not responsible for cracked or chipped gemstones or diamonds. Repairs needed after the allowed time frame can be made at an estimated charge, to be approved by the customer.

Our warranty excludes coverage for daily wear and tear, items exposed to abuse or adverse environments, loss of stones or theft. Please treat all materials with proper care. Any repairs serviced by anyone other than Laura Honeycutt/Arete Adorned will void this warranty.

For example, if a wedding band with several small diamonds in it is purchased and after never cleaning it or taking it off when sitting in a hot tub, a stone falls out, the replacement of this stone is the responsibility of the purchaser. Build up from lotions and dirt will form underneath the stones causing upward pressure and ultimate stone loss is not protected under this warranty. It is the purchaser’s responsibility to regularly clean the ring to ensure this doesn't happen. A jewelry care system is very inexpensive. Water, a gentle cleaner like Dawn dish soap and an extra-soft toothbrush can also be used.

It is the responsibility of the customer to properly care for and insure purchases with diamonds and gemstones. Jewelry Insurance can be purchased from Jeweler's Mutual and facilitated by Arete Adorned. Your purchase can also be insured through your homeowners or renters insurance policy. If a large diamond or gemstone at any time is found to be loose, it is the responsibility of the purchaser to stop wearing the piece of jewelry and immediately contact Arete Adorned. We are not responsible for any cracked gemstones or diamonds, so it is imperative for the jewelry to be insured, cared for and inspected by the purchaser. 

 

It is the responsibility of the customer to regularly clean, care for and have the purchase inspected regularly.